

We are a leading Property Management company for residential lettings and use the RH branch of PestControl.co.uk as they are brilliant at responding to cases in a timely manner. Their help and advise is very useful and their reports and invoicing with all of the information appreciated so that we can fully update our client landlords. Thank you David for your 5 star service. Jayne

Following our email, Seamus came straight out to our offices and our 'intruders' were dealt with on the same day. Seamus has been back since to ensure that our 'visitors' have gone and he's now addressed remedial works to make sure they don't come back. Thank you, Seamus, for dealing with this so quickly.

Friendly, prompt and successful job done.

Jamie provided an exceptional pest control service—professional, knowledgeable, and highly efficient. He quickly identified the issue, explained the process clearly, and took care of the problem with great attention to detail. His friendly and approachable manner made the entire experience stress-free. I highly recommend Jamie for anyone in need of reliable and effective pest control solutions.

Good , friendly service and advice........thank you

very good from initial enquiry to completion

Excellent, well worth 6 stars. Imran was friendly and professional and kept us informed as to what he was doing. Would use again and recommend to others. Thank you.

Excellent service. Would highly recommend.

We got an excellent service that helped us moving to the next step with the landlord without paying hundreds of pounds. The only downside side was that their phone was not working well and the communication was cut off several times during the conversation and made it difficult but managed to make the appointment. Please fix your phone!

We used Liam before and he always seemed diligent and knowledgeable . So when we had a rodent problem I called him and asked for his advice which we took and had Liam carry out the fitting of some sewage pipes rat blockers. My only concern was it turned out to be a little pricey. But sometimes you have to pay for experience. I only wished the company offered some form of discount for long standing customers and pensioners. As the world retired cost me almost two weeks pension money. Again we trusted Liam so rather than shop around we placed our trust with Liam

Excellent, thorough, prompt service. We were very impressed.

Very helpful and friendly with excellent advice

On arrival Jacob was Very discreet. He checked various areas and left traps. Returned 2wks later as promised. Excellent service.

Would recommend this company. Although the price for service was expensive' was worth it for the peace of mind having the problem solved very quickly. Technician was friendly polite and helpful in solving our problem. Great Job. Thanks

I called pestcontrol for help and i was told some one will call me today and i received call back in an hour. I was given time scale when i was expecting them to visit me. They came within time scale and was very helpful. They made two visits and i have no problem with rats and mice. Great service.

We received a very good service. The man who dealt with our problem was great very informative and supportive to us

The service was excellent on both visits

Excellent, very professional

First class, professional service from Jamie Storey.

Everything was very professional, and thorough... Very obliging...

Liam helped me to deal with a bedbug problem and has been in consistent contact throughout, along with being more than happy to explain each part of the process. Would definitely recommend.

very pleased with the results, would recorment.

After struggling to find someone to help with our woodworm problem, I was so pleased to find PestControl.co.uk, communication was fantastic and they came quickly to fix the problem at a very reasonable price. Highly recommended.

David was friendly & super honest, explaining what was & wasn’t achievable. Did a great job for a fair price & solved the problem! Thankyou.

Thank you Charlie (Peterborough) for helping us when a squirrel decided to move into our loft. We were very pleased with the service you gave us. We would definitely use you again🙂

Prompt, friendly and professional service from Jamie.

Great service, quick and effective. Understood the problem and how to resolve it. Thank you.

Speedily and efficiently dealt with my garden mole problem.Fred Brown

Gave me a price & came few days after I accepted. Very good and efficient service (which is so rare these days).

Prompt and effective response and resolution. Reasonable prices however but be aware they also add VAT onto prices given,. Quotations should be inclusive of VAT to retail customers ! Other than that very happy with guy who arrived who was pleasant , knowledgeable and was away in ten minutes

quick and efficient removal od wasp nest

Likeable chap that came. Efficient. Explained exactly what we would expect from the agent that he used on our wasp nest.

Really quick response and same day appointments, the young man that attended was knowledgeable and very helpful. Would use again if needed

Very happy with the results very friendly staff

David was fantastic with the planning / quoting and installation of roof anti-seagull netting for our house. It was extremely well done and we are very happy with the result .

Matthew came and dealt with our Two hornets nests quickly and efficiently. Gave us some good advice and great a customer service. Recommend PESTCONTROL 100% definitely our preferred supplier.

Seems to have cleared the problem

great service, removal of wasps nest in loft

Imran carried out the job with a smile throughout! Good value for money came to check that the vermin had completely left. Took a few attempts to eradicate . Very happy with the end result . I applaud his dedication and he’s commitment to his assignment. I recommend Imran to my friends and family 👍

Very professional

Great service with same practitioners that we've used for many years.

Quick punctual service and the problem was resolved.

I would highly recommend the services of pest control. They dealt with my issue very quickly, were very knowledgeable and gave great advice. Thanks.

Excellent service all round! Found the wasps, phoned PestControl, technician came, wasps sorted! All in about 2 hours! Jamie the very personable technician explained what he was going to do in depth.

Thank you for your service in removing the two Wasp nests.

Fast and very polite excellent service I would recommend them anytime.

PestControl came to us within 48 hours and resolved our problem with a wasps nest in an area tricky to access. Jay was polite and friendly. He worked quickly and with care for our property. Based on our experience, I would use this company again and highly recommenend them.

Very quick, efficient and friendly service. Recommended as a reliable service should you have such an emergency. Reasonable cost as well!

Came straightaway when called, really helpful and polite provides a good service and would definetly recommend

For a stressful time of having an invasion of bird mites the team at Pest control were excellent, from idenitfying the mite we had, advice on imediate action and then a visit to fully spray the whole house. They were the only company to return my call in a timely manner and good value for money.

Had a mole issue which made quite a mess. Very grateful for their persistence in solving the problem.

Excellent Service. Phoned me straight back after I contacted them. Booked an appt quickly and a thorough and professional inspection.

A prompt and reliable service. After the first treatment some of the wasps were still live, they were more than happy to attend on a second visit and removied the complete nest at no extra charge. I would be more than happy to use them again.

Very good service with a proffestional man doing the work

Friendly and efficient. Did exactly what they said they would do. No more moles. Thank you Imran.

We had one company round before yours and made a total mess of it. You were very professional. Dave was very friendly. Would definitely use again and recommend. Monks farm. Steve

job done well, arrived on time and was friendly and talkative throughout. I would definitely use this service again in future when required. the cost was not too bad neither. thank you for the jo

Kevin sorted out our problem with fleas over two visits - Good communication, professional and honest. Would have no hesitation recommending him.

Sorted the problem in a very professional manner.

Fast and efficient service. Jamie a very pleasant and helpful guy.

Eradicated hornets quickly and they never returned. After 3 weeks, I gave up with the local Authority who continually delayed. Pest Control came within a few days but cost was only marginally greater than local authority.

I found this service very good. The guy offered me an appointment within 24 hrs and dealt with the wasp nest efficiently. I was told to call him if there were any issues as sometimes two treatments were needed but I did not have to do this.

Great and friendly service, highly recommend

Great service and follow up. Thank you

On time very professional friendly courteous polite Excellent service job well done

A very good service, he came on time, suited up, and resolved the problem in good time, I’m very happy with the job.

An excellent service. prompt attention and very effective solution. problem solved!

Pest control came out quickly to deal with a wasps nest which was in an awkward spot on our roof. It was dealt with very efficiently. We’d definitely use them again.

Very professional didn't rush the jo

Came quickly to deal with a wasps nest and treatment was effective.

Jamie was fantastic. He came as soon as he could, gave us lots of pre-treatment advice and post treatment advice. We had been battling with a flea infestation ourselves since buying a new home with fleas. With a 12 month old little boy, finding fleas on his little face in our new family home was utterly heartbreaking. Well the flea treatment and fumigation completely worked!! We saw no more fleas at all after that day. We followed all the post care advice avoiding hoovering, and honestly we were just so pleased. Don’t hesitate. Worth his weight in gold - Thank you Jamie!

What took us 6 weeks pest control did it in a very short time period and caught 2 moles came back twice to make sure no others an excellent all round job would really recommend them

Prompt ,polite and helpful.

Completed the removal of a wasp nest in my shed. Punctual, polite and very reassuring.

I had a very good experience with the lad who came to our house. He knew what he was talking about and let be pick his brains. I can't quite comment on how successful the process has been as it's only been a few days but so far, there has been no sign of ants in our exterior wall.

Quick response from David. Seen within 24hours, friendly and knowledgeable, nest sorted in minutes, (3rd one in 3 weeks...unlucky) great customer service. Second time using, highly recommended.

Fast, efficient, effective. Would recommend them to anyone with a Pest problem.

Very happy with the service. Problem dealt with by Charlie promptly. He attended as agreed and kept me fully informed at all times. I would absolutely recommend this company

Excellent service and very quick response like NEXT DAY !!! Did a great job and no more wasps. Highly recommended 👍👍👍

Prompt response, came when he said, worked quickly and efficiently and solved the problem at once. I would certainly recommend Pest Control.

extremely fast response to the photographs i sent and also visit was arranged quickly and was told the problem . Kind and courteous and explained everything in detail and i would trust this company for honesty as i didnt need any treatment but just had to wash bedlinen at high temperatures. I would recommend Pestcontrol for their speedy efficient service

they came very quickly and did an effective job of killing off a wasp nest in the air vent. The wasps havent been seen since then

Quick response, friendly staff and great service. Bird mites resolved withing 24hrs of reporting.

Excellent service Jamie removed a wasps nest in my shed, I was terrified! From our first contact he kept me informed, he was friendly understanding and efficient. Highly recommend

Very professional, all treatments explained and very friendly. Would recommend the services to anyone looking for help with pests.

Kyle was polite, prompt and helpful. The service provided was excellent, including helping to clear up the loft insulation.

Excellent, quick, professional service - 100% recommendation.

Imran arrived promptly and delt with the matter in a professional manner. Highly reccomended

Pleasant and helpful representative

A good, efficient and quick service

Very professional and helpful. Quick resposne and quick report.

Amazing response every time I rang. Came out same day and dealt with the problem calmly and efficiently. Can't thank Kyle enough for everything he did.

I was very pleased with PestControl overall; it got rid of our mice! On the first visit, the exterminator went round the house assessing the mouse population and putting poison in place. On the second visit, he sealed up mouseholes and checked the poison, which indicated that the mice were still a problem. He then suggested an optional third visit, to which I agreed. On this visit, he removed the poison trays and found the mice now seemed to have been exterminated. I was happy to pay £108.00, as agreed, for the first two visits, but rather taken aback when the third visit cost the same. I'd expected to pay a lot less for that, as it involved a lot less work, as far as I could see. So, though I was pleased with the outcome, I was disappointed with the overall cost.

Amazing, came really quickly and really good communication!

Very impressive and quick service. Full of knowledge. Great communication. Problem was solved with one visit. Very reasonable prices too One happy customer indeed :-)

Excellent service. Rapid response, clear communication, very knowledgeable.

Very happy with quick response and friendly service

The ant problem has slowly resolved (less each day) the man came out very quickly same day . He explained how the poison would work and was very professional and polite

Jamie was really friendly, really easy to talk to and really helpful. Thank you!

Prompt, efficient and friendly
Pigeon Control

How to Deal with a Pigeon Problem
Pigeons are not often considered a household pest, in fact if you have pigeons in your house then you've really got problems! Pigeon control is an important issue, however, although they are more often associated with parks and squares in towns and cities such as in London where they are very common. Some people do not even see them as pests at all, but if they are flocking around your house then you will definitely want to get rid of them. This is not at all easy, and it would be a good idea to call in professionals to carry out the proper pigeon control procedures, but there are a few things you can try.
The Problem With Pigeons
Although not the most attractive of birds, pigeons are not really ugly, or dangerous on their own. In fact if you've ever tried to chase one, you'll know that it is more scared of you than you are of it! But actually, there is some good reason to be scared of pigeons.
In the middle ages pigeon droppings were so sought after for manure that they got an armed guard! For one thing, they are not called the "rats of the sky" for no reason, although obviously it isn't literally true. They do, however, carry a multitude of diseases, for example Psittacosis, which is similar to pneumonia, and Chiamidosis, which is a virus much like influenza. Dried droppings have the power to spread these infections because spores can break off, get carried on the wind and be inhaled. It can make healthy people ill, but is even more dangerous for people who are already sick and have a low immunity.
Beyond the health risks, of course, the droppings are not very sightly, and it is particularly unpleasant to have your car covered in them.
Wiping Out the Pigeon Threat
It is therefore essential to carry out good pigeon control measures, both in urban environments and if your home has become the target of this menace. Farmers have the option of shooting pigeons if they feed off their farm, however few other people have that option and anyway it is, literally, a hit and miss procedure.
There are also traps that you can set to catch the pigeons. However, pigeons travel in flocks so unless you can catch the whole flock, which you will not be able to do, then this won't really solve the problem. Even if you could do that, however, it is not a long term solution because within a few weeks the eggs they had already laid will hatch again and you will quickly have a new population to deal with.
Keeping Pigeons Away
The best way to manage a pigeon population, and to make sure you don't get one in the first place, is to control the environment that they are choosing to live in. If the environment is hostile to them then they will not wish to be there. It is important to understand, then, that pigeons are scavengers. That is why they are so prevalent in urban environments, because of all the open food sources from people throwing food away. As well, of course, as the somewhat misguided feeding of pigeons by certain members of the public.
The pigeon is the only known non-mammal that can recognise itself in the mirror.If you have a pigeon infestation around your house, therefore, the best pigeon control measure you can make is to make sure that your garden and street is free of all food sources. Of course unless you live out on your own away from everyone else, it might be a neighbour who has a problem in that regard. If you are not comfortable dealing with that situation yourself, perhaps it would be a good idea to contact a professional who may be able to help.
The only other option you really have in terms of pigeon control is to use pigeon repellents, but they are so strong that it is not recommended for individuals to use as it could be harmful to pets and other birds as well.
The pigeon problem is a tricky one, and it is best to contact the professionals to help you out.
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We are a leading Property Management company for residential lettings and use the RH branch of PestControl.co.uk as they are brilliant at responding to cases in a timely manner. Their help and advise is very useful and their reports and invoicing with all of the information appreciated so that we can fully update our client landlords. Thank you David for your 5 star service. Jayne

Following our email, Seamus came straight out to our offices and our 'intruders' were dealt with on the same day. Seamus has been back since to ensure that our 'visitors' have gone and he's now addressed remedial works to make sure they don't come back. Thank you, Seamus, for dealing with this so quickly.

Friendly, prompt and successful job done.

Jamie provided an exceptional pest control service—professional, knowledgeable, and highly efficient. He quickly identified the issue, explained the process clearly, and took care of the problem with great attention to detail. His friendly and approachable manner made the entire experience stress-free. I highly recommend Jamie for anyone in need of reliable and effective pest control solutions.

Good , friendly service and advice........thank you

very good from initial enquiry to completion

Excellent, well worth 6 stars. Imran was friendly and professional and kept us informed as to what he was doing. Would use again and recommend to others. Thank you.

Excellent service. Would highly recommend.

We got an excellent service that helped us moving to the next step with the landlord without paying hundreds of pounds. The only downside side was that their phone was not working well and the communication was cut off several times during the conversation and made it difficult but managed to make the appointment. Please fix your phone!

We used Liam before and he always seemed diligent and knowledgeable . So when we had a rodent problem I called him and asked for his advice which we took and had Liam carry out the fitting of some sewage pipes rat blockers. My only concern was it turned out to be a little pricey. But sometimes you have to pay for experience. I only wished the company offered some form of discount for long standing customers and pensioners. As the world retired cost me almost two weeks pension money. Again we trusted Liam so rather than shop around we placed our trust with Liam

Excellent, thorough, prompt service. We were very impressed.

Very helpful and friendly with excellent advice

On arrival Jacob was Very discreet. He checked various areas and left traps. Returned 2wks later as promised. Excellent service.

Would recommend this company. Although the price for service was expensive' was worth it for the peace of mind having the problem solved very quickly. Technician was friendly polite and helpful in solving our problem. Great Job. Thanks

I called pestcontrol for help and i was told some one will call me today and i received call back in an hour. I was given time scale when i was expecting them to visit me. They came within time scale and was very helpful. They made two visits and i have no problem with rats and mice. Great service.

We received a very good service. The man who dealt with our problem was great very informative and supportive to us

The service was excellent on both visits

Excellent, very professional

First class, professional service from Jamie Storey.

Everything was very professional, and thorough... Very obliging...

Liam helped me to deal with a bedbug problem and has been in consistent contact throughout, along with being more than happy to explain each part of the process. Would definitely recommend.

very pleased with the results, would recorment.

After struggling to find someone to help with our woodworm problem, I was so pleased to find PestControl.co.uk, communication was fantastic and they came quickly to fix the problem at a very reasonable price. Highly recommended.

David was friendly & super honest, explaining what was & wasn’t achievable. Did a great job for a fair price & solved the problem! Thankyou.

Thank you Charlie (Peterborough) for helping us when a squirrel decided to move into our loft. We were very pleased with the service you gave us. We would definitely use you again🙂

Prompt, friendly and professional service from Jamie.

Great service, quick and effective. Understood the problem and how to resolve it. Thank you.

Speedily and efficiently dealt with my garden mole problem.Fred Brown

Gave me a price & came few days after I accepted. Very good and efficient service (which is so rare these days).

Prompt and effective response and resolution. Reasonable prices however but be aware they also add VAT onto prices given,. Quotations should be inclusive of VAT to retail customers ! Other than that very happy with guy who arrived who was pleasant , knowledgeable and was away in ten minutes

quick and efficient removal od wasp nest

Likeable chap that came. Efficient. Explained exactly what we would expect from the agent that he used on our wasp nest.

Really quick response and same day appointments, the young man that attended was knowledgeable and very helpful. Would use again if needed

Very happy with the results very friendly staff

David was fantastic with the planning / quoting and installation of roof anti-seagull netting for our house. It was extremely well done and we are very happy with the result .

Matthew came and dealt with our Two hornets nests quickly and efficiently. Gave us some good advice and great a customer service. Recommend PESTCONTROL 100% definitely our preferred supplier.

Seems to have cleared the problem

great service, removal of wasps nest in loft

Imran carried out the job with a smile throughout! Good value for money came to check that the vermin had completely left. Took a few attempts to eradicate . Very happy with the end result . I applaud his dedication and he’s commitment to his assignment. I recommend Imran to my friends and family 👍

Very professional

Great service with same practitioners that we've used for many years.

Quick punctual service and the problem was resolved.

I would highly recommend the services of pest control. They dealt with my issue very quickly, were very knowledgeable and gave great advice. Thanks.

Excellent service all round! Found the wasps, phoned PestControl, technician came, wasps sorted! All in about 2 hours! Jamie the very personable technician explained what he was going to do in depth.

Thank you for your service in removing the two Wasp nests.

Fast and very polite excellent service I would recommend them anytime.

PestControl came to us within 48 hours and resolved our problem with a wasps nest in an area tricky to access. Jay was polite and friendly. He worked quickly and with care for our property. Based on our experience, I would use this company again and highly recommenend them.

Very quick, efficient and friendly service. Recommended as a reliable service should you have such an emergency. Reasonable cost as well!

Came straightaway when called, really helpful and polite provides a good service and would definetly recommend

For a stressful time of having an invasion of bird mites the team at Pest control were excellent, from idenitfying the mite we had, advice on imediate action and then a visit to fully spray the whole house. They were the only company to return my call in a timely manner and good value for money.

Had a mole issue which made quite a mess. Very grateful for their persistence in solving the problem.

Excellent Service. Phoned me straight back after I contacted them. Booked an appt quickly and a thorough and professional inspection.

A prompt and reliable service. After the first treatment some of the wasps were still live, they were more than happy to attend on a second visit and removied the complete nest at no extra charge. I would be more than happy to use them again.

Very good service with a proffestional man doing the work

Friendly and efficient. Did exactly what they said they would do. No more moles. Thank you Imran.

We had one company round before yours and made a total mess of it. You were very professional. Dave was very friendly. Would definitely use again and recommend. Monks farm. Steve

job done well, arrived on time and was friendly and talkative throughout. I would definitely use this service again in future when required. the cost was not too bad neither. thank you for the jo

Kevin sorted out our problem with fleas over two visits - Good communication, professional and honest. Would have no hesitation recommending him.

Sorted the problem in a very professional manner.

Fast and efficient service. Jamie a very pleasant and helpful guy.

Eradicated hornets quickly and they never returned. After 3 weeks, I gave up with the local Authority who continually delayed. Pest Control came within a few days but cost was only marginally greater than local authority.

I found this service very good. The guy offered me an appointment within 24 hrs and dealt with the wasp nest efficiently. I was told to call him if there were any issues as sometimes two treatments were needed but I did not have to do this.

Great and friendly service, highly recommend

Great service and follow up. Thank you

On time very professional friendly courteous polite Excellent service job well done

A very good service, he came on time, suited up, and resolved the problem in good time, I’m very happy with the job.

An excellent service. prompt attention and very effective solution. problem solved!

Pest control came out quickly to deal with a wasps nest which was in an awkward spot on our roof. It was dealt with very efficiently. We’d definitely use them again.

Very professional didn't rush the jo

Came quickly to deal with a wasps nest and treatment was effective.

Jamie was fantastic. He came as soon as he could, gave us lots of pre-treatment advice and post treatment advice. We had been battling with a flea infestation ourselves since buying a new home with fleas. With a 12 month old little boy, finding fleas on his little face in our new family home was utterly heartbreaking. Well the flea treatment and fumigation completely worked!! We saw no more fleas at all after that day. We followed all the post care advice avoiding hoovering, and honestly we were just so pleased. Don’t hesitate. Worth his weight in gold - Thank you Jamie!

What took us 6 weeks pest control did it in a very short time period and caught 2 moles came back twice to make sure no others an excellent all round job would really recommend them

Prompt ,polite and helpful.

Completed the removal of a wasp nest in my shed. Punctual, polite and very reassuring.

I had a very good experience with the lad who came to our house. He knew what he was talking about and let be pick his brains. I can't quite comment on how successful the process has been as it's only been a few days but so far, there has been no sign of ants in our exterior wall.

Quick response from David. Seen within 24hours, friendly and knowledgeable, nest sorted in minutes, (3rd one in 3 weeks...unlucky) great customer service. Second time using, highly recommended.

Fast, efficient, effective. Would recommend them to anyone with a Pest problem.

Very happy with the service. Problem dealt with by Charlie promptly. He attended as agreed and kept me fully informed at all times. I would absolutely recommend this company

Excellent service and very quick response like NEXT DAY !!! Did a great job and no more wasps. Highly recommended 👍👍👍

Prompt response, came when he said, worked quickly and efficiently and solved the problem at once. I would certainly recommend Pest Control.

extremely fast response to the photographs i sent and also visit was arranged quickly and was told the problem . Kind and courteous and explained everything in detail and i would trust this company for honesty as i didnt need any treatment but just had to wash bedlinen at high temperatures. I would recommend Pestcontrol for their speedy efficient service

they came very quickly and did an effective job of killing off a wasp nest in the air vent. The wasps havent been seen since then

Quick response, friendly staff and great service. Bird mites resolved withing 24hrs of reporting.

Excellent service Jamie removed a wasps nest in my shed, I was terrified! From our first contact he kept me informed, he was friendly understanding and efficient. Highly recommend

Very professional, all treatments explained and very friendly. Would recommend the services to anyone looking for help with pests.

Kyle was polite, prompt and helpful. The service provided was excellent, including helping to clear up the loft insulation.

Excellent, quick, professional service - 100% recommendation.

Imran arrived promptly and delt with the matter in a professional manner. Highly reccomended

Pleasant and helpful representative

A good, efficient and quick service

Very professional and helpful. Quick resposne and quick report.

Amazing response every time I rang. Came out same day and dealt with the problem calmly and efficiently. Can't thank Kyle enough for everything he did.

I was very pleased with PestControl overall; it got rid of our mice! On the first visit, the exterminator went round the house assessing the mouse population and putting poison in place. On the second visit, he sealed up mouseholes and checked the poison, which indicated that the mice were still a problem. He then suggested an optional third visit, to which I agreed. On this visit, he removed the poison trays and found the mice now seemed to have been exterminated. I was happy to pay £108.00, as agreed, for the first two visits, but rather taken aback when the third visit cost the same. I'd expected to pay a lot less for that, as it involved a lot less work, as far as I could see. So, though I was pleased with the outcome, I was disappointed with the overall cost.

Amazing, came really quickly and really good communication!

Very impressive and quick service. Full of knowledge. Great communication. Problem was solved with one visit. Very reasonable prices too One happy customer indeed :-)

Excellent service. Rapid response, clear communication, very knowledgeable.

Very happy with quick response and friendly service

The ant problem has slowly resolved (less each day) the man came out very quickly same day . He explained how the poison would work and was very professional and polite

Jamie was really friendly, really easy to talk to and really helpful. Thank you!

Prompt, efficient and friendly